Laser offers a comprehensive one-point service delivery system under its Facility Management Services that allows Organizations to respond to and pro-actively manage changes within their facilities. Laser Systems can also meet customer needs and exceed their expectations through effective solutions tailored to their IT infrastructure requirements and objectives. Over last 18 Years, we have matured the Facility Management service delivery process, which we fine-tune for each customer exclusively for defence/Indian Navy projects. These customized process and systems allow organization to focus on their core business. It’s no wonder that the Quality Services Provided by Laser has obtained ISO 9001:2000 Certification for its service and support.
Laser Service delivery is on robust processes and systems. The framework and methodologies can be customized for optimal service delivery. The overall framework is governed by Program Management, which interfaces with the IT team of the customer organization to manage the ongoing relationship. Technology Services cover a range of technologies deployed in the customer organization in the areas of Network, Servers, Applications, Storage, Security and desktops. Technology Services are delivered through service management, constituting service delivery and service support.
The IT Service Helpdesk acts as a single point of contact for a range of services. It offers a global and focused approach for integrating business into the Service Management infrastructure. It not only handles incidents and problems, but also provides an interface for other functions in IT service Continuity Management like Customer Change Requests, Maintenance contracts, software licenses, Service Level Management, Configuration Management, Availability Management and financial management.